Customer Service Representative

Kickstart your career in a fast-paced, growth-driven environment!!

📍 Location: Gurgaon (Work from Office), US Rotational Night Shifts

🗓 Working Days: 5 Days a Week, Cab pick and drop available (within transport boundaries)

🔍 Open Roles:

💼 Inbound Sales Executive

🎯 Key Responsibilities:

Handle inbound calls from customers and assist with bookings, queries, and upselling services

Understand customer needs and recommend suitable offerings to maximize conversions

Deliver a high-quality customer experience with a sales-focused approach

Meet and exceed daily/weekly sales targets

Maintain accurate records of customer interactions in the system

Follow company guidelines, scripts, and compliance standards

💼 Customer Service Executive

🎯 Key Responsibilities:

Handle inbound customer queries via calls in a professional and timely manner

Resolve customer concerns, complaints, and requests with empathy and efficiency

Provide accurate information about services, bookings, and policies

Ensure high customer satisfaction through quality conversations

Maintain proper documentation of interactions in the system

Adhere to company processes, SLAs, and quality standards

✅ Eligibility Criteria:

Graduate / Undergraduate

Minimum 6 months of experience in International BPO(Travel/Hospitality/International sales preferred)

Excellent communication skills

🧩 Interview Selection Process(Virtual/Walk in)

1️⃣ HR Round(Virtual)

2️⃣ VET (Minimum 65%)

3️⃣ Operations Round

4️⃣ Client Round

5️⃣ Typing Test (30 WPM / 90% accuracy)