Customer Support Executive

Job Title: Customer Support Executive

Company: Livpure (www.livpuresmart.com)

Location: Gurugram sector 20

Salary: Up to ₹28,000 CTC

About the Company:

Livpure is one of India’s leading brands in water purification and consumer appliances. The company is committed to providing innovative products and high-quality services that ensure safe drinking water and better lifestyle solutions for customers across the country.

Job Responsibilities:

·        Handle customer queries, complaints, and service requests through calls, emails, or chat in a professional manner.

·        Provide accurate information about Livpure products, services, installation, and service processes.

·        Resolve customer issues effectively while ensuring a positive customer experience.

·        Maintain detailed records of customer interactions, complaints, and resolutions in the CRM system.

·        Coordinate with internal departments such as sales and service teams to ensure timely issue resolution.

·        Follow up with customers to ensure their concerns are resolved and maintain high levels of customer satisfaction.

·        Adhere to company guidelines, service standards, and quality parameters while handling customer interactions.

Eligibility Criteria:

·        Graduate in any discipline.

·        Minimum 6 months to 2 years of

experience in customer support, customer service, or a similar role.

·        Good verbal and written communication skills.

·        Strong problem-solving skills and ability to handle customers professionally.

·        Basic knowledge of computers and CRM tools.

·        Ability to work in a fast-paced and customer-focused environment.

Salary & Benefits:

·        Salary up to ₹28,000 CTC (based on experience and interview performance).

·        Opportunity to work with a reputed and growing consumer brand.

Supportive work environment with opportunities for career growth and learning