Customer Support Executive

Job DescriptionSummary:

We are seeking dynamic and customer-focused professionals to join our Greenlight Hub team in Gurgaon as Customer Support Specialists. This role is central to empowering new driver partners by delivering exceptional in-person support, guiding them through onboarding, and equipping them with the tools and knowledge needed to succeed. As a key member of our operations team, you will play a vital role in shaping the driver experience, ensuring smooth onboarding, resolving issues efficiently, and fostering a positive brand presence. The ideal candidate is a self-driven communicator with a passion for helping others, strong problem-solving abilities, and a proactive mindset. This is a temporary, contract position with potential for extension, offering a unique opportunity to be part of a fast-growing, mission-driven organization.

Responsibilities:

• Deliver high-quality, in-person support to driver partners during onboarding and ongoing operations.
• Guide new drivers through the onboarding process and introduce them to essential tools and resources.
• Troubleshoot and resolve driver-related issues promptly and effectively.
• Serve as a brand ambassador by promoting the company’s values and building enthusiasm among drivers.
• Stay updated on company processes, tools, and policies to ensure accurate and consistent support.
• Collaborate with the Driver Operations team to identify and implement process improvements.

RequirementsRequirements:

• Strong verbal communication skills in both English and Hindi.
• Any graduation degree.
• Freshers or up to 1 year of experience in voice-based customer support.
• Proven ability to handle in-person interactions with empathy, patience, and professionalism.
• Excellent problem-solving skills and a resourceful mindset when addressing challenges.
• Highly organized, self-motivated, and team-oriented with a passion for empowering others.
• Comfortable working in a fast-paced, evolving environment.

BenefitsCTC: 20K - 22k

NTH: 15K- 17k

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Incentives- Upto 10k depending on performance.