Customer Support Executive
Transcom
Customer Support Executive
Transcom
Sector 30, Gurgaon/Gurugram
₹25,000 - ₹31,000 monthly
Fixed
₹25000 - ₹31000
Earning Potential
₹31,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
84 applicants
Benefits include: Joining Bonus, Travel Allowance (TA), 5 working days, Two-way cab
Job Description
Process Overview ● International BFSI Chat Process ● Handling customer queries via chat ● High-volume, fast-paced environment ● Headcount: 250+ Compensation & Shift ● Salary: Up to ₹31.5K CTC ● Shift: 24/7 Rotational Shifts ○ 5 Days Working | 2 Weekly Offs ○ Night Shifts Included ● Cab Facility: Available (Within Hiring Zone) Eligibility Criteria ● Qualification: Graduate / Undergraduate ● Experience: Minimum 6 months mandatory BFSI experience ● Typing Speed: Minimum 35 WPM ● Chat Handling: Ability to manage more than 2 concurrent chats ● Communication: Excellent English (Verbal & Written)
Key Responsibilities ● Handle customer queries via chat professionally and efficiently ● Manage multiple live chats simultaneously ● Provide accurate information related to financial products/services ● Ensure high customer satisfaction and quality compliance ● Meet defined KPIs and productivity metrics
Job role
Work location
Sector 30, Gurugram, Haryana, India
Department
Customer Support
Role / Category
Customer Support - Non Voice
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Skills
Chat support, Domestic BPO, Typing speed, International BPO, Non-Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Transcom
Address
Sector 30, Gurugram, Haryana, India
Job posted by Transcom
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