Job Title: Customer Support Executive

Location: Gurgaon

Company: Startek

Job Description: Startek is seeking a motivated and customer-focused Customer Support Executive with a minimum of 1 year of BPO experience to join our team in Gurgaon. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities:

● Customer Interaction: Handle inbound and outbound calls to provide assistance and

support to customers regarding their queries, complaints, and requests.

● Issue Resolution: Resolve customer issues promptly and effectively by identifying the

problem, explaining the best solution, and following up to ensure complete resolution.

● Product Knowledge: Maintain a thorough understanding of the company's products,

services, and processes to provide accurate and relevant information to customers.

● Data Management: Accurately document and update customer information in the

system after every interaction.

● Feedback Handling: Capture customer feedback and communicate it to the relevant

teams for process improvement.

● Performance Targets: Meet and exceed individual performance targets, including call

handling time, quality, and customer satisfaction.

● Compliance: Adhere to company policies, industry regulations, and quality standards

while handling customer interactions.

Qualifications:

● Education: Minimum of a High School Diploma or equivalent (Graduation preferred).

● Experience: Minimum of 1 year of experience in a BPO or call center environment.

● Skills:

○ Excellent verbal and written communication skills in English.

○ Strong problem-solving skills and a customer-centric approach.

○ Ability to handle multiple tasks and work in a fast-paced environment.

○ Proficiency in using computers and customer management software.

Benefits:

● Performance-based incentives and bonuses.

● Health insurance and wellness programs.

● Opportunities for professional growth and development.

● A dynamic and supportive work environment