Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries promptly and professionally through live chat.
• Address concerns and resolve issues efficiently while maintaining a high level of customer satisfaction.

Problem-Solving:

• Analyze customer issues and provide accurate information or solutions.
• Escalate unresolved queries to the appropriate department or supervisor when necessary.

Documentation:

• Maintain clear and concise records of customer interactions for future reference.
• Ensure proper documentation of complaints, feedback, and resolutions.

Process Adherence:

• Follow company policies and guidelines to ensure compliance.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Collaboration:

• Coordinate with internal teams to provide timely resolutions.
• Participate in team meetings and training sessions to stay updated on processes and product knowledge.