Customer Support Executive

Job Summary: We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The candidate will be responsible for handling customer queries, resolving complaints, and ensuring a positive customer experience through effective communication and timely support.

• Key Responsibilities: Handle inbound and outbound customer calls.
• Respond to customer queries via phone, email, or chat in a professional manner.
• Provide accurate information regarding company products and services.
• Resolve customer complaints and escalate complex issues to the concerned department.
• Maintain proper records of customer interactions in CRM/software.
• Follow up with customers to ensure issue resolution.
• Achieve daily/weekly/monthly performance targets.
• Maintain high customer satisfaction standards.
• Required Skills & Qualifications:Minimum qualification: 12th Pass / Graduate (preferred).
• Good communication skills (Hindi & English).
• Basic computer knowledge.
• Ability to handle pressure and manage difficult customers.
• Good problem-solving skills.
• Prior experience in customer service (preferred but not mandatory).
• Key Competencies: Strong communication skills
• Active listening
• Patience and empathy
• Time management
• Teamwork