Customer Support Executive

Job Responsibilities:

• Handle customer queries, complaints, and service requests through calls, emails, or chat in a professional manner.

• Provide accurate information about Livpure products, services, installation, and service processes.

• Resolve customer issues effectively while ensuring a positive customer experience.

• Maintain detailed records of customer interactions, complaints, and resolutions in the CRM system.

• Coordinate with internal departments such as sales and service teams to ensure timely issue resolution.

• Follow up with customers to ensure their concerns are resolved and maintain high levels of customer satisfaction.

• Adhere to company guidelines, service standards, and quality parameters while handling customer interactions.