Customer Support Executive
Badho Technologies
Customer Support Executive
Badho Technologies
Gurgaon/Gurugram
₹16,000 - ₹20,000 monthly
Fixed
₹16000 - ₹20000
Earning Potential
₹20,000
Work from Office
Full Time
Min. 6 months
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
96 applicants
Benefits include: Annual Bonus, PF, Internet Allowance, One-way cab
Job Description
- Customer support roles include answering customer questions, resolving issues, and ensuring customer satisfaction. Customer support representatives (CSRs) are the first point of contact for customers. Resolve issues: Address customer complaints and concerns in a timely manner
- Provide information: Offer details about products and services
- Process orders: Receive orders, calculate charges, and process payments
- Handle returns: Process returns, refunds, and exchanges
- Maintain records: Keep track of customer interactions and transactions
- Follow up: Ensure that issues are resolved to the customer's satisfaction
- Identify opportunities: Look for ways to upsell or cross-sell products and services
- Collaborate: Work with other teams to resolve issues
- Escalate issues: Refer complex issues to managers
- Monitor satisfaction: Check in with customers to ensure they are satisfied
Job role
Work location
Gurugram, Haryana, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Past role/category experience
Customer Support - Operations, Customer Support - BPO / Voice / Blended, Customer Support - Service Delivery
Skills
Customer support, Telephonic support, Blended process, Domestic BPO, Customer queries, Customer Query Resolution, Voice Process
English level
Basic English
Gender
Male
About company
Name
Badho Technologies
Address
Gurugram, Haryana, India
Job posted by Badho Technologies
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