Customer Support Executive

Teleperformance hiring for Fresher Graduates for Gurgaon location

Perks & Benefits:

• Joining Bonus
• Attendance & Performance based incentives

Job Responsibilities:

• Manage large amounts of incoming phone calls.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file

Process Requirements:

• Rotational shifts for Boys & Day shifts for Girls
• Rotational week-offs
• 6 day sworking
• Customer Support job role

Interested candidates can send their resume to "sakshi.sharma11@teleperformancedibs.com"