Customer Support Executive

 Serve as the primary point of contact for escalated customer issues and inquiries.

 Manage and resolve complex customer complaints and concerns in a timely and effective manner.

 Liaise with other teams (e.g., support, product, technical, and management) to ensure that customer issues are resolved promptly and to the customer’s satisfaction.

 Track, monitor, and follow up on escalated cases until resolution, ensuring clear communication throughout the process.  Provide detailed feedback and reports on recurring issues and trends to improve customer support processes.

 Maintain a deep understanding of our products and services to offer informed solutions.

 Develop and maintain strong relationships with key customers to foster loyalty and retention.

 Identify opportunities to improve customer support and drive initiatives to enhance customer satisfaction.