Customer Support Executive

• Handle inbound and outbound customer inquiries through various channels. • Provide prompt, courteous, and effective responses to customer queries. • Assist customers in troubleshooting product or service-related issues. • Escalate complex problems to senior team members or supervisors when necessary. • Follow standard operating procedures for efficient issue resolution. • Acquire a deep understanding of the company's products or services. • Stay updated on product updates, features, and pricing changes. • Maintain detailed and accurate records of customer interactions and resolutions. • Adhere to quality and service standards for a positive customer experience.