Customer Support Executive

Job Position- Customer Support Executive

Key Responsibilities

• Handle inbound and outbound customer calls related to product and service inquiries.
• Provide accurate, timely, and effective information and assistance to customers.
• Resolve customer complaints and escalations in a professional and customer-centric manner.
• Maintain and update customer records accurately within the system.
• Identify priority issues and escalate them to the appropriate teams when required.
• Meet individual and team performance targets for customer satisfaction and productivity.
• Ensure strict adherence to company policies, procedures, and compliance guidelines.
• Follow defined quality standards to deliver consistent service excellence