Customer Support Executive
Ikeda
Customer Support Executive
Ikeda
Sector 66, Gurgaon/Gurugram
â‚ą20,000 - â‚ą35,000 monthly
Fixed
â‚ą20000 - â‚ą35000
Earning Potential
â‚ą35,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
24 applicants
Benefits include: PF, Health Insurance
Job Description
🚀 We’re Hiring | Customer Care Executive – Fintech
đź“Ť Department: Customer Support (voice process)
Role: Be the first point of contact for customers—handling queries, onboarding support, payments/refunds, transaction issues, and ensuring a seamless fintech experience.
âś… Key Responsibilities:
- Manage customer support via phone/email
- Assist with onboarding, KYC, wallet top-ups & transactions
- Resolve issues and escalate complex cases to internal teams
- Maintain CRM records & meet support KPIs (TAT, CSAT)
🎯 Requirements:
- 1–3 years in Customer Support (Fintech/Banking/Payments preferred)
- Strong communication & problem-solving skills
- Knowledge of UPI, wallets, cards, digital payments
- CRM/ticketing tools + MS Office/Google Workspace
Job role
Work location
M3m, Badshahpur, Sector 66, Gurugram, Haryana, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
12th Pass
Skills
Good Communication Skills, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Telugu, Tamil
Gender
Any gender
About company
Name
Ikeda
Address
M3m, Badshahpur, Sector 66, Gurugram, Haryana, India
Job posted by Ikeda
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