Customer Support Executive

Location: Sector - 20, Udyog Vihar, Phase 2, Gurugram

Job Description

• Maintain a high level of product knowledge to provide informed support and ensure a seamless customer experience.
• Handle customer complaints professionally, ensuring prompt resolution while maintaining customer satisfaction.
• Process customer requests, including order inquiries, returns, exchanges, and billing issues.
• Update and maintain customer records and interaction details in the company’s CRM system.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Collaborate with other departments (e.g., sales, technical support, or logistics) to address more complex issues.
• Meet performance targets, such as response times and customer satisfaction scores.

Key Skills and Qualifications:

• 0 to 1 year of experience in the BPO industry
• Proven experience in customer service or a related field.
• Good communication skills, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and empathetic while dealing with upset customers.
• Ability to multitask and handle a variety of tasks simultaneously.
• Team player with the ability to work independently as well.
• Patience and perseverance in managing customer expectations.