Hiring for British Telecom -12 Months Contract - Payroll with Team Lease - Minimum 3 Months work experience required - Graduates and above only.

UK Shift - 5 Days working

Night Shift Allowance: This allowance will be paid as per statutory guidelines

Holiday Payout: Resources to be paid one extra day salary for working on a national holiday

Key Responsibilities

• To take calls and work promptly within agreed timescales and in line with agreed process and

procedures.

• To ensure prompt and accurate information being provided with appropriate resolution.

• When dealing with customers aspire to deliver an excellent customer experience via. calls.

• To highlight to queue owners, line management and offline support teams any issues in the queues

that may affect customer satisfaction and share best practice within the team

• To fully support and take guidance from the manager, raising awareness to them of any factors which

may affect the performance of individuals or the whole team.

• Adhere to relevant shift patterns and break schedules.

• Take responsibility for personal development and drive own performance.