Job Description: Customer Support Representative

Position Title: Customer Support Representative

Opening Position 10

Department: Customer Service

We are seeking a dedicated and customer-focused customer support representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities:

Customer Assistance:

·        Respond to customer inquiries via phone, email, chat, or other communication channels.

·        Provide accurate and timely information about products, services, and policies.

·        Assist customers with account setup, troubleshooting, and issue resolution.

Problem Resolution:

·        Identify and resolve customer concerns efficiently and professionally.

·        Escalate complex issues to the appropriate department or team when necessary.

·        Follow up with customers to ensure their issues are fully resolved.

Customer Satisfaction:

·        Maintain a positive and empathetic attitude toward customers at all times.

·        Strive to exceed customer expectations and deliver a high level of service.

·        Collect customer feedback and share insights with the team to improve processes.

Documentation and Reporting:

·        Accurately document customer interactions and resolutions in the CRM system.

·        Generate reports on common customer issues and trends.

Team Collaboration:

·        Work closely with team members and other departments to provide seamless customer support.

·        Participate in training sessions and team meetings to stay updated on product knowledge and processes.

Qualifications:

·        Education: High school diploma or equivalent; bachelor’s degree preferred.

·        Experience: 0-1 year of experience in customer support or a related field.

Skills:

·        Excellent verbal and written communication skills in English.

·        Strong problem-solving and decision-making abilities.

·        Proficiency in using CRM software, Microsoft Office/Goggle office, and other relevant tools.

·        Ability to multitask and manage time effectively in a fast-paced environment.

·        Strong interpersonal skills and a customer-first mindset.

Preferred Qualifications:

·        Familiarity with culture and customer expectations.

·        Experience in handling customer support.

·        Knowledge of additional languages is a plus.

Salary up to 25k