This is a full-time on-site role for a Tele-caller in Collection & Recovery, located in Janakpuri Delhi. The Tele-caller will be responsible for making outbound calls to customers with outstanding debts, informing them of their payment obligations, and coordinating with them to repay their debts. The Tele-caller will also negotiate payment plans with debtors, maintain accurate records of customer interactions, and escalate cases to the next level of support when necessary.

Qualifications                                   

Excellent communication skills, with proficiency in English and Hindi.

Prior experience in collections or customer service preferred

Persistence and a desire to work with customers to find solutions to their payment issues

Ability to handle difficult customers with professionalism and empathy

Strong organizational skills, with the ability to work independently and as part of a team

Sound knowledge of how debt collection works is a plus