E-Commerce Executive

Job Title: E-commerce Service Executive

Employment Type: Full-Time

Salary Range: 18k-30k (totally depend on interview)

Working Days: Monday to Saturday

Location: 91Springboard no-145, sector 44, Gurugram, Haryana-122003

Department: E-commerce Operations

Reporting To: E-commerce Manager / Team Lead

About the Company: Velociteq Bizserve is a fast-growing BPO and business support company, helping startups and enterprises accelerate their growth with lead generation, market research, customer support, and more.

Job Summary:

We are looking for a highly organized and proactive eCommerce Services Executive to manage complete onboarding and operational responsibilities for sellers on platforms like Amazon, Flipkart, Meesho, and Jiomart. You will be responsible for the entire lifecycle—from seller registration, product listing, and cataloging to inventory updates, promotions, and sales growth tracking, handling customer queries, and coordinating with internal teams and platforms to ensure a smooth and efficient online shopping experience.

Key Responsibilities:

1-Manage product listings across marketplaces (e.g., Amazon, Flipkart, Myntra, Meesho, etc.)

2-Update pricing, stock, product descriptions, and images as needed Monitor and process daily orders and ensure timely dispatch and tracking updates

3-Handle customer service queries, returns, and complaints professionally and promptly

4-Coordinate with warehouse/logistics teams for smooth order fulfillment Ensure compliance with platform policies and resolve listing issues or account suspensions 5-Generate and analyze sales reports, returns data, and performance metrics Collaborate with marketing and sales teams to optimize online campaigns and promotions.

6-Assist in new product uploads and catalog creation

7-Stay updated on trends and best practices in e-commerce and marketplace policies

Required Skills & Qualifications:

1-Graduate in any discipline (preferred: BBA, B.Com, or related field)

2- 2+years of experience in e-commerce operations or customer service Proficient with online marketplace seller panels (Amazon Seller Central, Flipkart Seller Hub, etc.)

3-Knowledge of MS Excel and data handling

4-Strong communication skills (written and verbal)

5-Problem-solving attitude and ability to multitask

6-Basic understanding of logistics and inventory systems is a plus

Key Attributes:

Attention to detail T

eam player with a proactive approach

Time management and organizational skills

Customer-centric mindset