Ecommerce Operations Executive

About the Role

We are looking for a detail-oriented and proactive E-commerce Operations Executive to manage day-to-day online operations, streamline backend processes, and ensure smooth functioning across marketplaces and D2C platforms. The ideal candidate should have strong analytical skills, hands-on experience with inventory/ order management tools, and excellent Excel knowledge.

Key Responsibilities

• Operations & Coordination Handle B2C logistics coordination, including order processing, courier allocation, tracking, and issue resolution.
• Coordinate with logistics partners to ensure timely pickups, deliveries, and returns (RTO/RTD).
• Monitor delays, escalate issues, and ensure seamless customer order flow.
• Inventory & Software Management Manage inventory on inventory management software/tools.
• Update stock, track inward/outward movement, and maintain 100% inventory accuracy.
• Analyse inventory ageing, shortages, damages, and discrepancies.
• Marketplace & Website Management Oversee order flow and daily operations across Shopify and major marketplaces (Amazon, Flipkart, Meesho, etc.).
• Generate and analyse sales reports from Shopify & marketplaces.
• Assist in listing checks, pricing, promotions, and catalogue accuracy.
• Data & Finance Reconciliation Perform payment, settlement & fee reconciliation for Shopify and all marketplaces.
• Identify mismatches in payouts, returns, and commissions.
• Maintain clean records for finance and audit support.
• Reporting & Analysis Prepare daily/weekly/monthly MIS reports.
• Track KPIs such as sales, order trends, dispatch performance, and courier TAT.
• Provide actionable insights to improve operational efficiency.

Required Skills & Qualifications

• 1–5 years of experience in e-commerce operations (marketplaces + D2C preferred).
• Strong knowledge of Excel (VLOOKUP/XLOOKUP, Pivot Tables, basic formulas).
• Familiarity with inventory/OMS software (Unicommerce, EasyEcom, Zoho, or similar).
• Good understanding of e-commerce processes—order lifecycle, returns, logistics, and reconciliations.
• Detail-oriented, analytical, and strong at coordination.
• Ability to work in a fast-paced environment.
• Good to Have Experience in operations for FMCG, retail, lifestyle or D2C brands.
• Basic knowledge of Shopify admin panel.
• Strong communication & problem-solving skills.