External Auditor

Job Summary:IncrediPets is hiring a Service Quality Manager to audit service standards, visit client locations, and ensure timely resolution of customer complaints. The role focuses on improving service quality and enhancing customer satisfaction.

• Key Responsibilities:Conduct regular service quality audits
• Visit clients to review complaints and service performance
• Identify gaps and implement corrective actions
• Monitor service team performance and compliance
• Prepare quality reports and improvement plans
• Requirements:Graduate with relevant experience in service/quality management
• Strong problem-solving and communication skills
• Willingness to travel