Field Desktop Support Engineer

About the Role

We are seeking an experienced Field Desktop Engineer (Hardware Specialist) to handle

hardware installation, troubleshooting, repair, and maintenance across desktops, laptops, and

peripheral devices. The ideal candidate should have strong technical skills and the ability to

resolve hardware issues efficiently during onsite and remote support.

Key Responsibilities:

 Diagnose, troubleshoot, and repair hardware issues on desktops, laptops, and related

devices.

 Perform installation, configuration, and testing of hardware components (RAM,

HDD/SSD, motherboard, power supply, etc.).

 Replace faulty parts and ensure proper functioning of systems.

 Install and configure operating systems and required software (basic level).

 Setup and troubleshoot peripheral devices (printers, scanners, monitors, keyboards,

etc.).

 Handle cabling, connectivity, and hardware-related network issues.

 Maintain asset records, repair logs, and service documentation.

 Support end-users through onsite visits or remote assistance as required.

 Ensure all installations and repairs meet company safety and quality guidelines.

Required Qualifications & Skills:

 Minimum 1–3 years of experience as a Desktop/Hardware Engineer in Field.

 Strong knowledge of desktop & laptop hardware components.

 Hands-on experience in replacing and repairing hardware parts.

 Ability to troubleshoot system performance, boot issues, and connectivity problems.

 Good understanding of BIOS/UEFI, drivers, and system configuration.

 Basic knowledge of operating systems (Windows/Linux).

 Excellent problem-solving skills and ability to work independently.

 Strong communication and customer-support skills.

 Willing to travel for onsite service calls if required.