Front Desk Manager

Front Desk Receptionist – Slay Pilates (Gurgaon)

Location: Gurgaon

Position: Full-time Front Desk Receptionist

Reports to: Studio Manager / Brand Manager

About Slay Pilates

Slay Pilates is a premium Pilates studio chain founded by Shubham Goswami & Sheena Rathi, with branches across Delhi. We focus on delivering world-class Pilates training with a strong emphasis on client experience, consistency, and community.

At Slay, the front desk is the heartbeat of the studio — ensuring smooth operations and making every client feel valued.

Role Overview

We are looking for a confident, organized, and client-focused Front Desk Receptionist to join our Gurgaon branch. The ideal candidate will be the first point of contact for all clients — ensuring a warm welcome, smooth scheduling, accurate data entry, and timely follow-ups for renewals and enquiries.

Key Responsibilities

• Client Interaction & Service
• Greet clients warmly and maintain a welcoming environment.
• Handle client queries about schedules, packages, and ongoing offers.
• Ensure clients have a smooth check-in and check-out process.
• Scheduling & Coordination
• Manage class bookings and update attendance.
• Coordinate with trainers for session timings and client-specific needs.
• Handle cancellations, reschedules, and waiting lists.
• Renewals & Follow-ups
• Track membership expiries and proactively follow up with clients for renewals.
• Call or WhatsApp clients about upcoming expiries, offers, or pending sessions.
• Maintain renewal notes accurately in the client tracking system.
• Data & Payments Management
• Update client details and membership status in Google Sheets/CRM daily.
• Handle payments, maintain receipts, and track balances.
• Ensure data accuracy for monthly reports.
• Studio Operations Support
• Maintain cleanliness and organization of the front desk area.
• Support with studio administration (stationery, water, equipment checks).
• Act as a bridge between clients, trainers, and management.

Requirements

• Prior experience in front desk / reception / client servicing preferred.
• Strong communication skills (English & Hindi).
• Basic knowledge of Google Sheets / Excel (mandatory).
• Friendly, approachable personality with a focus on client satisfaction.
• Ability to handle multi-tasking in a busy studio environment.
• Comfortable with phone calls & WhatsApp follow-ups.

What We Offer

• A dynamic, premium studio environment.
• Opportunity to work closely with a passionate fitness community.
• Training in client servicing & studio management.
• Growth opportunities within the Slay Pilates chain.

If you’re someone who enjoys client interaction, thrives in an energetic environment, and is detail-oriented, we’d love to have you as the welcoming face of Slay Pilates.

Job Type: Full-time

Benefits:

• Paid sick time

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)

Location:

• Gurgaon, Haryana (Preferred)

Work Location: In person