Front Desk Receptionist

About Us

The Pink Falcon is an upcoming premium leisure and hospitality destination, designed to offer guests a unique blend of entertainment, comfort, and memorable experiences.

Job Summary- Front Desk Executive / Receptionist

Location: The Pink Falcon, MG Road, Gurgaon (On-site)

Employment Type: Full Time, Permanent We are looking for a well-spoken, customer-oriented Receptionist & Sales Executive to be the first point of contact for our guests and play a key role in walk-in sales, inquiries, and customer experience. This is a full-time, on-ground role at our center in Gurgaon and requires someone who is enthusiastic, well-organized, and enjoys interacting with people.

Key Responsibilities

● Greet and welcome guests with a warm, friendly attitude.

● Handle customer inquiries in person and over phone/WhatsApp/email regarding activities, bookings, and packages.

● Provide detailed information about our experiences and upsell packages or add-ons.

● Coordinate bookings, manage reservations, and handle walk-in sales.

● Maintain a record of daily footfall, bookings, feedback, and payments.

● Handle POS systems for billing and basic accounting tasks.

● Ensure smooth guest flow and coordinate with the operations team to manage waiting times.

● Assist in maintaining cleanliness and presentation of the front desk and gaming areas.

Requirements

● Prior experience in hospitality, front-desk, receptionist, or customer-facing sales role preferred.

● Strong communication skills in both English and Hindi.

● Confident personality with excellent interpersonal and persuasion skills.

● Basic computer skills

● Comfortable with working on weekends and holidays.

● Well-groomed, punctual, and reliable.

● Knowledge of Gurgaon’s local audience and customer preferences is a plus.

What We Offer

● Competitive salary + performance incentives.

● PF, Overtime Pay, Leave Policy

● Fun and vibrant workplace at Gurgaon’s premium leisure hub.

● Growth opportunities with training & certifications.

● Employee discounts on activities and F&B.