General Manager

Job Description – General Manager (Operations & Administration)

Industry: Security Equipment (Barriers, Bollards, Gates, Automation)

Experience: 10–15 years

Salary : 70 to 75 k monthly 

Role Summary

We are looking for a highly capable General Manager who can independently oversee both operations and overall company administration. The role involves managing daily operations, service/project execution, team coordination, client communication, and smooth running of the company’s internal processes.

Key Responsibilities

• 1. Operations ManagementOversee installation, commissioning, and servicing of barriers, bollards, gates, and automation equipment.
• Plan and schedule technicians/engineers for day-to-day service calls and project work.
• Ensure timely material availability, vendor coordination, and stock control.
• Monitor site progress, resolve technical and operational issues, and ensure quality standards are met.
• Handle AMC operations, breakdown calls, and client escalations.

• 2. General AdministrationManage office administration, HR coordination, attendance, and basic HR processes.
• Ensure compliance with company policies and maintain office discipline.
• Oversee documentation, filing systems, and contract/AMC records.
• Coordinate with accounts team for billing, purchase orders, and payments follow-up.

• 3. Client & Vendor ManagementAct as the primary point of contact for key clients for operational matters.
• Maintain strong relationships with vendors, suppliers, and service partners.
• Conduct regular client meetings, site inspections, and operational reviews.

• 4. Team LeadershipManage service engineers, technicians, and office support staff.
• Provide guidance, assign tasks, monitor performance, and ensure accountability.
• Facilitate training and skill improvement for technical teams.

• 5. Reporting & StrategyPrepare daily operational report for management.
• Highlight delays, risks, and material shortages proactively.
• Contribute to operational planning, cost control, and efficiency improvements.
• Drive initiatives to improve service quality and customer satisfaction.