Job Description- Email & Chat Support (Order Management Product Fulfillment)

Designation – Process Associate – Freshers,

Location – Gurgaon

Shifts – Rotational

5 Days Work from Office

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

HCL Technologies Limited is a next generation global technology company that thrives on helping enterprise reimagine their business for the digital age. We have a strong DNA of invention, risk taking and a relentless focus on making our customers successful. HCL’s Digital Process Operations unit with its digital services is an enabler of digital innovation and improving performance for Client Business Operations. To fuel our growth, we are looking out for dynamic Transition Management Professionals.

Type of Requirement:- E-Mail Support (Excellent Written & Verbal Communication is a must) .

·        Shifts - 24* 7 5 days working - 2 days off - Rotational offs.

·        Required Qualification:- *Graduate / Post Graduate in any stream.

·        Work Location : HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022

****Great work environment****

-B.Tech, M.Tech, BCA, MCA are not eligible

Must have:- * Excellent Spoken & Written English

Skill set Required :- *Excellent English Written Communication Skills. *Strong E-Mail Writing Skills with focus on Customer Service. *Solving Customer Queries Via E-Mail. *Order Management experience is preferred,

Job Description –

● As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.

● You will use deductive reasoning to make sound business decisions.

● You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.

● You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency

● You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.

● You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.

● You will learn and process all products offered in the logo.

Key Skills

● Team oriented/team player

● Situational/contextual awareness with the ability to understand the impacts of one’s work.

● Excellent critical and analytical thinking abilities

● High attention to detail, and high level of professionalism

● Proactive, self motivated, self starter, minimal supervision

● Excellent analytical skills and strong decision-making skills committed to resolution and compliance

● Strong organizational, time and workflow management skills

● For Associate Experience role – candidate with similar background with 1-2 Years of experience is required

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Why Us

• We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees

• Our company is extremely diverse with 165 nationalities represented

• We offer the opportunity to work with colleagues across the globe

• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility

• We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark

• We offer comprehensive benefits for all employees

• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.