HEAD OF SUPPLY

Easy Fix Technologies Pvt. Ltd.

Location: Sector 44, Gurgaon, Haryana

Department: Supply

Experience Required: Minimum 8 years in blue-collar workforce management, vendor ecosystem building, or field operations (preferred from platforms like WorkIndia, Urban Company, Flipkart Last-Mile, Porter, etc.)

Address: Sector 44, Gurgaon, Haryana

HEAD OF SUPPLY

High-quality network development for delivering India’s best technicians experience.

OVERVIEW

EasyFix is a tech-enabled platform that connects top-tier technicians with leading brands for maintenance, installation, and repairs across India. We help brands reduce costs, time, and operational inefficiencies by up to 70%. As we scale our business and geographical footprint, we are looking for a Head of Supply to lead our technician network across multiple service verticals and geographies.

We are passionate about working with goal-oriented professionals. We are best fit with people who are logical, analytical, intuitive, realistically optimistic, have very healthy self-esteem, inventive, precise, reasoning, authoritative and collaborative.

THE ROLE OVERVIEW

We are looking for a strategic and execution-focused Head of Supply to own the entire technician network — from recruitment and training to performance and retention. You will lead regional teams, drive supply-side planning and execution, plug performance gaps, and scale the network in line with business growth. This is a mission-critical leadership role, closely aligned with business goals and growth strategy.

THE RESPONSIBILITY

1) Technicians Network Development & Expansion

- Own technician recruitment across categories (Electricians, Plumbers, Carpenters, Appliance Technicians, Civil, Paint, Pest Control, Gym equipment and technicians).

- Identify and onboard reliable technicians for city demand gap fulfilment.

- Control the quality and reliability of technicians being onboarded.

- Build city-specific technician clusters based on demand forecast, aging orders, and business hotspots

- Drive field beat planning and structured expansion into new cities and categories.

- Replace underperformers with trained and better-performing technicians.

2) Performance Management & Gap Closure

- Track technician performance metrics — attendance, quality, customer satisfaction, first-time fix rate, issue resolution TAT, ratings, job completion%.

- Identify and replace poor performers in coordination with zonal teams.

- Create and enforce performance improvement programs, innovative structures, and corrective action plans.

3) Training, Standardisation & Onboarding

- Identify and design SOP-aligned training modules for skill, category, client SOP in regional language.

- Roll out scalable training content (video, on-field, peer-learning, route training, buddy system) for new and existing technicians.

4) Vendor & Relationship Management

- Participate in regional skill India programs, create a robust presence and channelise for network and presence development.

- Build and nurture long-term relationships with technicians through group meetings, online meetings, in in-route meetings, field-visit, one-on-one mentorship, to develop sense of loyalty for India’s largest Technicians first company.

- Daily trackers of manpower involved in supply management - including regional/zonal managers, registration team, and troubleshooting team.

- Work closely with Head of Operations for supply-demand planning and client servicing experience enhancement.

5) Data, Planning & Reporting

- Maintain dashboards for supply health: performance by city, performance of technician, Hot spot cities, open cities, out of tat orders, technician incoming queries, eligibility criteria etc.

- Collaborate with Operations to act on the demand gap and proactively build supply pools for fastest client onboarding and expansion.

- Collaborate with the product team for automation and product features enhancement/development.

6) Utilization, Job Allocation & Satisfaction Leadership & Cross-Functional Collaboration

- Remove the culture of advance payments, delayed closure, technician dependency, technician noshow, high estimate and create a culture of processes that ensure efficient technician utilisation, in TAT closure, OTA & process adherence, standard pricing and material procurement.

- Automate troubleshooting workflows for faster support and higher technician satisfaction.

CANDIDATE PROFILE

Must-Have:

- 8+ years of relevant experience in blue-collar workforce development and performance management

- Proven track record of managing supply-side teams across multiple cities.

- Experience with vendors, field workforce, recruitment funnels, and loyalty building.

- Strong problem-solving skills with a hands-on leadership style.

Good-to-Have:

- Background in fast-scaling service platforms (WorkIndia, Urban Company, logistics or home services startups)

- Fluency in Hindi and regional languages

- Exposure to tools like LeadSquared, FieldAssist, or custom CRMs

WHY JOIN EASYFIX

- Be a part of the leadership team driving real impact at scale

- Solve real-world workforce challenges in India's fast-growing service ecosystem

- Own and scale the heart of EasyFix — our technician network