Job Description:-

We are looking for Tele Sales Executive for International Process to be based at Gurgaon, Haryana. A Tele caller for providing guidance on available options and ensuring compliance with regulations. This role primarily handles outbound calls for lead generation or follow-up for retention and may also involve inbound calls, offering customer service and support.

B) Key Responsibilities:

Lead Generation:

Must be responsible for making outbound calls to potential clients to generate leads or follow up on inquiries health insurance.

Inbound Call Handling:

Answer incoming calls from potential and existing clients, addressing their questions and concerns about health insurance.

Product Knowledge:

Provide accurate and comprehensive information about plans, benefits, premiums, and policy terms.

Client Assistance:

Help clients understand their eligibility subsidies, choose the appropriate plan, and complete the enrollment process. 

Customer Service:

Address customer inquiries, resolve issues, and provide excellent customer service to ensure satisfaction.

Compliance:

Ensure adherence to Company regulations and company policies.

Documentation:

Maintain accurate records of customer interactions and sales activities in a CRM system.

Sales and Appointments:

May be involved in converting inquiries into sales or scheduling consultations with insurance agents.

C) Skills and Qualities:

Excellent Communication Skills: Ability to clearly and concisely explain complex information to clients.

Strong Customer Service Skills: Empathy, patience, and the ability to handle difficult situations professionally.

Product Knowledge: A good understanding of health insurance plans, benefits, and enrollment processes.

Sales Skills: The ability to persuade customers to take action and close sales.

Problem-Solving Skills: The ability to identify and resolve customer issues effectively.

Computer Skills: Proficiency in using a computer and relevant software, such as CRM systems.

Organizational Skills: The ability to manage time effectively and prioritize tasks.

Adaptability: The ability to handle a variety of customer interactions and adapt to changing situations.