International Sales Team Leader

Job Description – International Team Leader/Quality Analyst/Lead generation/Sales Executive (Inbound/Outbound Sales – US Voice Process)

We are urgently hiring for our US Inbound/Outbound Sales Process (International BPO/Call Center). Candidates who can join immediately will be preferred.

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Roles & Responsibilities

Lead and manage a team of Associates & Senior Associates in International Voice / US Sales Process.

Provide direction, training, and motivation to ensure sales targets are achieved.

Monitor and achieve KPI metrics: Shrinkage, Attrition, Occupancy, AHT, and Rostering.

Ensure team meets daily/weekly/monthly sales targets set by management.

Handle escalations and maintain high team morale.

Act as the point of contact between management and team members.

Generate performance reports and recommend improvements.

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Candidate Requirements

Experience: 1–5 years as a Team Leader (on papers) in International BPO / US Voice / Sales Process.

Shift: Comfortable working in US Night Shifts.

Skills:

Excellent English communication & interpersonal skills.

Strong leadership and decision-making ability.

Hands-on experience in Team Management, Sales KPIs, and Call Center Operations.

Education: Graduate/Undergraduate (with relevant experience).

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Perks & Benefits

💰 Salary: Best in the industry (based on experience).

🚖 Transport: 2-way cab facility.

🍴 Meals: 1-time meal provided.

🗓 Working Days: 5 days a week.

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📍 Location: Gurgaon / Delhi NCR

📌 Open Positions: 2 Team Leaders, Sales Executive, Lead Generation, Quality Analyst (Immediate Joiners Preferred)

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📞 Contact: 9625518347