IT Executive

Job SummaryWe are looking for a proactive IT Executive with hands-on experience in call center IT operations. The candidate will be responsible for managing IT infrastructure, dialer systems, inventory, vendor coordination, and day-to-day technical support to ensure uninterrupted calling and business operations.

• Roles & Responsibilities1. IT Infrastructure & Inventory ManagementMaintain and manage inventory of computers, laptops, headsets, routers, switches, cameras, and other IT assets
• Handle replacement, repair, and troubleshooting of IT hardware
• Coordinate with vendors for procurement, AMC, repair, and upgrades
• Maintain proper asset register and stock records
• 2. Dialer & Call Center System ManagementManage and support dialer solutions such as SANCCS, Convoc, Exotel
• Create, modify, and maintain user extensions, campaigns, and calling settings
• Monitor call quality, connectivity issues, and dialer performance
• Ensure smooth day-to-day calling and operations flow
• 3. Technical Monitoring & TroubleshootingPerform real-time system monitoring (network, system health, calling tools)
• Identify and resolve system, internet, LAN, and calling-related issues
• Provide quick technical support to operations and calling teams
• Ensure minimum downtime during working hours
• 4. Network & Server SupportManage internet connectivity, LAN, Wi-Fi, and router configurations
• Basic knowledge of chat servers, local host setup, and internal tools
• Assist in server access, configuration, and maintenance activities
• 5. User & Access ManagementCreate and manage employee system logins, email IDs (Gmail/Google Workspace)
• Handle password resets, access control, and security compliance
• Maintain records of user access and login credentials
• 6. Vendor & Billing CoordinationCoordinate with IT, internet, and service vendors
• Maintain vendor bills, payment records, and service agreements
• Ensure timely payments and proper documentation
• 7. CCTV & Security SystemsHandle CCTV camera installation, configuration, and troubleshooting
• Monitor camera functionality and coordinate repairs if required
• Required Skills & QualificationsMinimum 1 year of IT Executive / IT Support experience in a call center environment
• Strong knowledge of dialer systems (SANCCS, Convoc, Exotel)
• Good understanding of networking, internet troubleshooting, and system monitoring
• Hands-on experience with hardware support (PCs, laptops, headsets)
• Basic server, chat server, and localhost working knowledge
• Good coordination skills with vendors and internal teams
• Ability to work under pressure and resolve issues quickly

Job Summary: We are seeking a proactive IT Executive with hands-on experience in call center IT operations. The candidate will be responsible for managing IT infrastructure, dialer systems, inventory, vendor coordination, and day-to-day technical support to ensure uninterrupted calling and business operations.

• Roles & Responsibilities
• 1. IT Infrastructure & Inventory Management Maintain and manage inventory of computers, laptops, headsets, routers, switches, cameras, and other IT assets
• Handle replacement, repair, and troubleshooting of IT hardware

Coordinate with vendors for procurement, AMC, repair, and upgrades

• Maintain proper asset register and stock records
• 2. Dialer & Call Center System Management: Manage and support dialer solutions such as SANCCS, Convoc, Exotel
• Create, modify, and maintain user extensions, campaigns, and calling settings
• Monitor call quality, connectivity issues, and dialer performance
• Ensure smooth day-to-day calling and operations flow
• 3. Technical Monitoring & TroubleshootingPerform real-time system monitoring (network, system health, calling tools)
• Identify and resolve system, internet, LAN, and calling-related issues
• Provide quick technical support to operations and calling teams
• Ensure minimum downtime during working hours
• 4. Network & Server SupportManage internet connectivity, LAN, Wi-Fi, and router configurations
• Basic knowledge of chat servers, local host setup, and internal tools
• Assist in server access, configuration, and maintenance activities
• 5. User & Access ManagementCreate and manage employee system logins, email IDs (Gmail/Google Workspace)
• Handle password resets, access control, and security compliance
• Maintain records of user access and login credentials
• 6. Vendor & Billing CoordinationCoordinate with IT, internet, and service vendors
• Maintain vendor bills, payment records, and service agreements
• Ensure timely payments and proper documentation
• 7. CCTV & Security SystemsHandle CCTV camera installation, configuration, and troubleshooting
• Monitor camera functionality and coordinate repairs if required
• Required Skills & QualificationsMinimum 1 year of IT Executive / IT Support experience in a call center environment
• Strong knowledge of dialer systems (SANCCS, Convoc, Exotel)
• Good understanding of networking, internet troubleshooting, and system monitoring
• Hands-on experience with hardware support (PCs, laptops, headsets)
• Basic server, chat server, and localhost working knowledge
• Good coordination skills with vendors and internal teams
• Ability to work under pressure and resolve issues quickly