Karting Track (Operations, PR & Guest Relations)

Job SummaryWe are seeking a dynamic and enthusiastic Assistant Manager to handle guest queries, bookings, PR coordination, and event/party inquiries at our karting track. The ideal candidate should have strong communication skills, a customer-first approach, and a keen interest in motorsports and experiential events.

• Key Responsibilities1. Guest Handling & Query ManagementHandle all incoming queries related to:
• Karting sessions and bookings
• Corporate events and group bookings
• Birthday parties and private events
• Respond promptly via calls, emails, and social media platforms
• Ensure a seamless guest experience from inquiry to execution
• 2. PR & Client Relationship ManagementCoordinate with corporates, influencers, and partners for track visits
• Assist in building and maintaining strong client relationships
• Support PR activities, promotional campaigns, and collaborations
• 3. Event & Party CoordinationManage end-to-end coordination of:
• Birthday parties
• Corporate outings
• Special motorsport events
• Liaise with internal teams (operations, catering, vendors) for smooth execution
• Ensure high standards of service and guest satisfaction
• 4. Sales & Revenue SupportConvert inquiries into confirmed bookings
• Upsell packages, add-ons, and premium experiences
• Maintain records of leads, bookings, and follow-ups
• 5. Operations SupportAssist in daily track operations when required
• Ensure adherence to safety protocols and customer guidelines
• Coordinate with the track team for smooth scheduling
• 6. Social Media & Digital CoordinationAssist in handling basic social media queries and engagement
• Coordinate with creative/marketing teams for promotions and updates
• Gather customer feedback and testimonials
• Qualifications & ExperienceBachelor’s degree in Hospitality, Marketing, Business Administration, or related field
• 2–5 years of experience in:
• Guest relations / hospitality / event management / sales
• Experience in entertainment, sports, or experiential venues preferred
• Key SkillsExcellent communication and interpersonal skills
• Strong sales and negotiation abilities
• Customer-centric approach
• Organizational and multitasking skills
• Problem-solving and quick decision-making
• Preferred QualificationsInterest or passion for motorsports / karting / racing
• Experience in handling corporate clients and event bookings
• Familiarity with CRM tools and booking systems