MIS Executive

MIS Executive

We're always looking for talented, smart individuals that love learning and don't hesitate to take the initiative. If this sounds like you, we invite you to apply for the position of MIS - Executive.

Review the job description below and apply online below:

Job Location: Gurugram, India 

Job Description

• Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
• Report on operational metrics, conducting data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
• Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
• Provide support and maintenance to existing management information systems (MIS).
• Generate and distribute management reports in an accurate and timely manner
• Develops MIS documentation to allow for smooth operations and easy system maintenance
• Provide recommendations to update current MIS to improve reporting efficiency and consistency
• Perform data analysis for generating reports on a periodic basis
• Develop MIS system for customer management and internal communication
• Provide strong reporting and analytical information support to management team
• Generate both periodic and ad hoc reports as needed
• Understand customer problems and provide appropriate technical solutions
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Participate in cross-functional meetings to resolve recurring customer issues.
• Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand
• Analyze current business processes and make recommendations for improvements
• Maintain thorough understanding of data and information resources
• Maintain status on all projects and proactively communicate with management and customers

Job Requirements

To be considered for this position, applicants need to meet the following qualification criteria:

• Bachelor’s degree.
• Analytical experience required
• Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
• Sound business decision-making ability
• Ability to handle multiple projects simultaneously
• Ability to communicate with people of various technical and business backgrounds
• 1-3 years of experience in the BPO industry preferred
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• Excel functions for data analysis
• From sources across the web
• CONCATENATE
• COUNTIFS
• SUMIFS
• VLOOKUP
• Average
• Len
• Trim
• If
• IFERROR
• NETWORKDAYS
• AVERAGEIFS
• COUNTA
• Left
• Pivot tables
• Substitute
• Sum
• Count
• SUMPRODUCT
• Conditional formatting
• Find/search
• Rank
• AND function
• Filter
• MAXIFS
• Charts

Dashboard Creation.