Operations Executive

Job Title: Operations & Customer Experience Executive (Home Services)

About the Role

We are looking for a proactive and customer-focused executive to manage day-to-day operations for doorstep home services across multiple categories. This role involves coordinating with service professionals, handling customer communication, ensuring timely service delivery, and maintaining a high level of service quality.

Key Responsibilities

Manage bookings and daily operations across multiple home service categories such as pet care, grooming, beauty, wellness, and other services.

Coordinate with service professionals to ensure on-time arrival and smooth service completion.

Handle customer calls, WhatsApp messages, and app queries professionally.

Resolve customer concerns, complaints, and rescheduling requests with empathy and speed.

Follow up with service partners for confirmations, delays, and service updates.

Ensure service quality standards are followed before, during, and after each booking.

Collect customer feedback, reviews, and ratings after service completion.

Maintain and update customer and order data accurately.

Support onboarding and coordination of new service professionals.

Assist in sales, upselling add-ons, and repeat bookings where applicable.

Act as a bridge between customers and service providers to ensure a smooth experience.

Requirements

Good communication skills in English and Hindi.

Comfortable handling customers on calls and WhatsApp.

Strong problem-solving and coordination skills.

Ability to work in a fast-paced, service-driven environment.

Basic knowledge of Google Sheets or Excel and mobile apps.

Willingness to work on weekends and peak demand days.

Prior experience in customer support, operations, or service coordination is preferred.

What You’ll Get

Hands-on exposure to multiple service categories.

Opportunity to work in a fast-growing service ecosystem.

Performance-based growth and learning opportunities.

Direct impact on customer experience and service quality.