Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Developer- Credit Risk Analyst

The Credit Analyst is responsible for managing and collecting past due accounts receivables for Electricals Operations in the North America region. They will also issue credit memos and resolve disputes to meet internal and external customer expectations. The incumbent will play a critical role in reducing credit risk, improving cash flow, and resolving customer claims/disputes.

As a daily activity, credit analyst will be required to contact the customer, send invoices, make collections calls, escalate in cases of delayed payments, and help resolve dispute for their customers. They will be researching and reconciling any discrepancies related to order entry, shipment or invoicing that may result in delayed payment, non-payment, over payment or unapplied cash and credit. As an account manager , they will also be required to build an excellent rapport with the customer and maintain a healthy relationship to ensure no loss of business in the future.

Job Responsibilities:
 Manage larger and more complex portfolios of customers for receivables, collections, and order review and release.
 Conduct collection calls, resolve billing issues, investigate returns and credit issues, and handle more challenging and high-risk customer disputes and claims.
 Act as a subject matter expert (SME) within the credit analyst team, providing guidance and support to junior analysts.
 Liaise with plants/warehouses, salespersons, plant finance team, customer support team, project managers, and other stakeholders to resolve disputes and customer claims on unpaid invoices.
 Negotiate customer disputes to resolution, document root causes, and escalate to appropriate levels when necessary.
 Identify patterns and root causes of delinquencies, lead resolution efforts to improve customer experience, and achieve department past due metrics.
 Provide in-depth analysis and reporting on credit and collection metrics, utilizing advanced Excel skills and reporting tools.
 Develop and implement strategies to reduce credit risk, improve cash flow, and resolve customer claims/disputes.
 Participate in process improvement projects to enhance collections efficiency.
 Act as a point of contact for key clients, building and maintaining strong relationships to ensure continued business growth.
 Collaborate with cross-functional teams, such as finance, sales, and operations, to drive process improvements and enhance collections efficiency.
 Stay updated on industry trends and best practices in credit and collections, continuously enhancing knowledge and skills in the field.
 Communicate effectively with external and internal stakeholders.
 Understand the entire order-to-cash value stream and apply knowledge to achieve results.
 Document new and existing processes, updating documents as improvements are made.
 Market, train, counsel, advise, and communicate credit department policies and procedures to company personnel.
 Provide customer service and develop relationships with internal and external customers and suppliers.
 Maintain accurate credit and collection files, including electronic collection notes for each customer account.
 Maintain accurate customer information for billing purposes in accounts receivable and ERP System.
 Abide by audit requirements and rules and regulations laid by the company, government regulators, and agencies at all times.


Qualifications we seek in you!

Minimum qualifications

 Education level required : bachelor’s or master’s degree preferred.
 Technical knowledge: SAP, Oracle, Get Paid, MS-O365, EDI, Power BI.
 Soft skills: Professional email writing skills, professional business telephone conversations
 Goodyears of experience in B2B collections or accounts receivable, with a track record of handling complex accounts and portfolios.
 Advanced proficiency in Excel, including advanced formulas, pivot tables, and data analysis.
 Strong understanding of financial statements and credit analysis techniques.
 Demonstrated ability to handle challenging customer interactions and negotiate effectively.
 Proven ability to work independently and take ownership of assigned tasks and projects.

Preferred Qualifications

 Experience with advanced reporting tools and software.
 Exceptional attention to detail and strong organizational skills.
 Ability to effectively prioritize and manage multiple tasks and deadlines.
 Leadership skills and the ability to mentor and coach junior analysts.
 Excellent verbal and written communication skills
 Candidate should be okay with 5 days working from office in 1300HRS–2300HRS night shift based out of GGN.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training