Receptionist / Front Office Executive

Job Summary:

The Clinic Front Office Executive is responsible for managing the front desk operations, ensuring smooth patient flow, and providing excellent customer service. This role acts as the first point of contact for patients and plays a key role in creating a positive experience.

Key Responsibilities:

Greet and assist patients and visitors in a courteous and professional manner

Manage patient appointments (booking, rescheduling, cancellations)

Maintain patient records and update information accurately

Handle incoming calls, emails, and inquiries

Coordinate with doctors, nurses, and other staff for smooth operations

Process billing, payments, and issue receipts

Manage insurance documentation (if applicable)

Ensure cleanliness and organization of the front desk area

Maintain confidentiality of patient information

Required Skills & Qualifications:

• Graduate in any discipline (preferably healthcare or administration)
• Prior experience in a clinic, hospital, or customer service role preferred
• Strong communication and interpersonal skills
• Basic computer knowledge (MS Office, clinic management software)
• Good organizational and multitasking abilities
• Professional appearance and attitude