Receptionist / Front Office Executive

🏥 About Hydrozone Cliniqs

Hydrozone Cliniqs is a premium medical wellness & longevity brand focused on preventive, regenerative, and performance-driven therapies. We serve elite clientele including CEOs, founders, athletes, celebrities, and biohackers through advanced therapies such as Hydrogen Therapy, Ozone Therapy (EBOO – IAOS Non-Filter), and MAHT.

Our clinic experience is designed to be discreet, refined, scientific, and world-class.

🎯 Role Overview

We are looking for a well-spoken, professional, and polished Female Front Desk Executive who will be the first point of contact for our clients—both in-clinic and online. This role is critical in delivering a luxury client experience while managing inquiries, appointments, and follow-ups.

🧾 Key Responsibilities:

• Front Desk & Client HandlingWelcome clients with warmth, confidence, and professionalism
• Manage clinic reception, appointments, and visitor flow
• Ensure a premium, calm, and well-organized front desk environment
• Maintain client confidentiality and discretion at all times

Online & Telephonic Inquiries

• Handle incoming inquiries via WhatsApp, Instagram, website forms, email, and phone calls
• Provide clear, confident information about therapies (training will be provided)
• Qualify leads and schedule consultations effectively
• Follow up with potential and existing clients for appointments and feedback

Coordination & Admin Support

• Coordinate with doctors, therapists, and operations team
• Maintain appointment records, client data, and basic reports
• Assist in billing coordination and basic documentation
• Support clinic operations during high-footfall hours

👩‍💼 Candidate Profile Required:

• Female candidate, pleasant personality & professional appearance
• Excellent spoken and written English (Hindi required; other languages a plus)
• Strong communication and interpersonal skills
• Comfortable handling high-net-worth / elite clients
• Confident with WhatsApp, email, Google Sheets, and basic CRM tools
• Ability to multitask and remain composed under pressure

Preferred:

• Experience in luxury clinics, wellness centers, hospitals, hotels, or premium brands
• Background in healthcare, hospitality, or customer experience
• Familiarity with social media inquiry handling

🌟 What We Offer

• Work with a high-growth premium wellness brand
• Professional training on advanced medical wellness therapies
• Clean, elegant, and respectful work environment
• Competitive salary + performance incentives
• Long-term growth opportunity within the organization