Receptionist / Front Office Executive

Job Title: Front Office Executive / Receptionist

Location: Tipsyy Inn Suites (All Properties)

Job Summary

Responsible for welcoming guests, managing check-in/check-out, handling inquiries, and ensuring a pleasant stay experience.

Key Responsibilities

• Greet guests and process check-ins/check-outs smoothly.
• Manage room allocations and coordinate with housekeeping.
• Handle calls, emails, and online booking queries.
• Process payments and maintain guest records in PMS.
• Resolve guest complaints and escalate when required.
• Coordinate with departments for smooth operations.

Requirements

• Graduate/Diploma in Hospitality preferred.
• Prior hotel front desk experience is an advantage.
• Good communication in English & Hindi.
• Basic computer and PMS knowledge.
• Pleasant, professional appearance.

Benefits

• Competitive salary + incentives.
• Accommodation & meals as per policy.
• Employee stay discounts.