Receptionist / Front Office Executive

Role: Front Office Executive Job Summary We are looking for a polished and customer-focused Front Office Executive to manage the reception and member experience at a high end premium gym in Gurugram. The ideal candidate will have prior experience in retail or hospitality, a strong service mindset, and genuine interest in fitness and wellness.

Key Responsibilities

● Welcome and assist high end premium members with warmth, professionalism, and discretion ● Manage front desk operations including check-ins, appointments, calls, and inquiries ● Ensure a seamless member experience by coordinating with trainers, sales, and operations teams ● Handle billing, invoicing, membership renewals, and basic cash/card transactions ● Maintain high standards of hygiene, ambience, and front office presentation ● Address member concerns promptly and escalate when required ● Maintain confidentiality and privacy of elite members at all times

Required Skills & Experience

● 2+ years of experience in Retail, Hospitality, Luxury Services, Luxury Retails or Premium Fitness Clubs ● Excellent communication skills with a polished personality ● Strong customer service orientation, especially with high end premium clientele ● Basic knowledge of fitness, gym operations, or wellness services ● Actively involved in fitness-related activities (gymming, yoga, sports, wellness, etc.) ● Comfortable with billing systems and MS Office ● Well-groomed, confident, and professional demeanor Preferred Qualifications ● Experience working in premium gyms, luxury retails, luxury hotels, spas, or lifestyle clubs ● Knowledge of fitness programs, memberships, and personal training services