Job Title: Front Office Executive – Indoor Amusement Centre

Location: Skyjumper Trempoline Park,  M3M Broadway, |, Sector 71, Gurugram, Haryana 122004

Position Type: Full-Time

About Us:

SkyJumper Sports and Amusements Pvt Ltd is India’s fastest-growing Indoor Amusement Center chain, operating under the brands “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 18 locations in 20+ cities. We provide families and friends with unforgettable experiences through attractions like Trampoline Parks, Soft Play Zones, Bowling, Laser Tag, and more.

Job Overview:

As the Front Office Executive, you’ll be the first point of contact for our guests—responsible for delivering a warm welcome, managing bookings, handling guest queries, and ensuring a seamless entry and exit experience. This role is essential for maintaining the highest levels of guest satisfaction and professionalism.

Key Responsibilities:

• Guest Welcome & Assistance: Greet guests with a friendly attitude, guide them through entry processes, and answer any inquiries regarding services, pricing, and policies.
• Ticketing & POS Operations: Handle cash, card, and digital transactions accurately through the Point of Sale system.
• Booking Management: Coordinate online and walk-in bookings, group reservations, and birthday/event schedules.
• Guest Issue Resolution: Address and escalate customer concerns promptly to ensure satisfaction and retention.
• Communication Coordination: Answer phone calls, manage emails, and relay information effectively within departments.
• Upselling Services: Promote packages, merchandise, and add-on experiences to maximize guest value and revenue.
• Clean & Organized Reception: Maintain a neat, visually appealing front desk area in line with brand standards.
• Compliance & Safety Awareness: Ensure front-desk operations follow safety and company protocols.

Qualifications:

• Graduate (Bachelor’s degree preferred but not mandatory).
• 1-3 years of front desk, customer service, or hospitality experience (experience in amusement centres or hotels is a plus).
• Strong communication skills in English and Hindi.
• Tech-savvy with experience in POS software and MS Office.
• Warm, approachable, and service-oriented personality.
• Ability to multitask and stay composed under pressure.
• Flexible to work on weekends, holidays, and rotational shifts.

What We Offer:

• Competitive salary and incentives.
• Fast-paced, vibrant work environment.
• Career growth and internal promotion opportunities.
• Employee discounts on attractions and merchandise.