Relationship Manager

Key Responsibilities:

1. Sales & Business Development:

o Generate and close home loan sales through direct marketing and referrals.

o Meet monthly and quarterly sales targets for home loan products.

o Build and maintain relationships with builders, real estate agents, and other stakeholders to generate leads.

o Prospect potential customers through various channels, including tele-calling, customer visits, and online lead generation.

2. Customer Relationship Management:

o Build and maintain strong relationships with customers from the initial inquiry to loan disbursement.

o Provide excellent customer service and ensure all queries are addressed promptly.

o Educate customers on loan products, interest rates, and the application process.

3. Loan Process Management:

o Assist customers in completing loan applications and gathering necessary documentation.

o Coordinate with the credit team to ensure timely processing and approval of home loan applications.

o Track the loan application status and ensure smooth disbursement by working with relevant teams.

4. Market Knowledge:

o Keep up-to-date with market trends, product offerings, and competitor activities.

o Provide valuable insights and feedback to the sales team and product heads regarding market conditions and customer preferences.

5. Documentation & Compliance:

o Ensure proper documentation and KYC (Know Your Customer) compliance.

o Follow up on loan documentation and ensure all documentation is complete and accurate for successful loan approval.

6. Reporting & Analytics:

o Maintain and report daily, weekly, and monthly sales progress.

o Track individual performance against targets and ensure alignment with organizational goals.

o Analyze customer feedback and provide insights for product development.

Skills and Qualifications:

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 Educational Qualification: Graduate/Postgraduate in any discipline. A background in finance or sales is preferred.

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 Experience:

o Minimum 2-3 years of experience in sales, preferably in home loans.

o Experience in handling direct sales and achieving sales targets.

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 Key Skills:

o Excellent communication and interpersonal skills.

o Strong negotiation and persuasion abilities.

o Ability to work independently and as part of a team.

o Basic knowledge of the home loan market, interest rates, and financial regulations.

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 Technical Skills:

o Proficiency in MS Office and CRM tools.

o Knowledge of loan processing software and customer management tools is a plus.

Personal Attributes:

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 Self-motivated with a drive to meet sales targets.

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 Goal-oriented with a customer-first approach.

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 Ability to work in a fast-paced and dynamic environment.

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