Restaurant General Manager

The General Manager (GM) for Novy would be responsible for leading all front-of-house operations, ensuring service excellence, emotional intelligence on the floor, and a guest experience that feels both elevated and deeply personal. This role works in close partnership with the Chef and Founders to translate vision into lived experience — every service, every table, every night.

This is a floor-led, people-first role — visible, decisive, and deeply respected by both guests and team.

• Key ResponsibilitiesGuest Experience & Service LeadershipOwn the complete guest journey from reservations to farewell.
• Set, train, and uphold service standards across hosts, servers, bartenders, and floor supervisors.
• Personally manage VIP guests, regulars, and critical service moments.
• Lead service recovery with empathy, confidence, and discretion.
• Ensure seamless pacing, table flow, and energy throughout service.
• Front of House Team LeadershipRecruit, onboard, train, and mentor FOH team members aligned with Novy’s ethos.
• Build a culture of polish, warmth, accountability, and pride.
• Conduct daily briefings, post-service reviews, and ongoing coaching.
• Identify future leaders within the FOH team and actively develop them.
• Service Operations & ExecutionOversee reservations, seating strategy, waitlist management, and guest preferences.
• Coordinate service choreography between kitchen, bar, and floor.
• Maintain impeccable grooming, presentation, and service rituals.
• Ensure all FOH SOPs are followed, evolved, and elevated over time.
• Bar & Beverage OversightWork closely with the Bar Manager to ensure beverage service aligns with Novy’s bar vision.
• Maintain service standards for cocktails, wine, and non-alcoholic pairings.
• Support menu storytelling and guest education on drinks and pairings.
• Training & StandardsDesign and implement FOH training modules covering service style, menu knowledge, and guest psychology.
• Ensure the team communicates Novy’s philosophy confidently and naturally.
• Regularly audit service quality and address gaps in real time.
• Collaboration & Brand StewardshipAct as the bridge between kitchen leadership and FOH execution.
• Partner with marketing and events teams for launches, pop-ups, and private dining.
• Uphold Novy’s tone, visual standards, and hospitality philosophy on the floor and in guest interactions.
• Ideal Candidate Profile6–10 years of fine dining FOH leadership experience.
• Deep understanding of luxury service standards and modern hospitality.
• Exceptional people skills with strong emotional intelligence.
• Confident floor presence with calm authority during high-pressure service.
• Passion for food, beverage, and experience-led dining.

Detail-oriented yet intuitive in guest interactions.