Retail Store Manager

As the Store Manager/Supervisor, you’ll be the face of Ultimutt — ensuring every customer and furry guest enjoys a seamless and loving experience. You’ll oversee store operations, customer interactions, grooming appointments, and team coordination while maintaining the highest standards of service and hygiene.

• Key ResponsibilitiesManage daily operations of the Galleria store — including boarding, grooming, and retail activities.
• 
  
• Welcome customers warmly, understand their needs, and offer personalized service.
• 
  
• Coordinate with grooming and caretaker teams to ensure smooth scheduling and pet handovers.
• 
  
• Handle customer queries (in person, WhatsApp, and calls) with professionalism and empathy.
• 
  
• Oversee billing, appointment tracking, and inventory management.
• 
  
• Maintain hygiene and safety standards across the store.
• 
  
• Report daily performance and customer feedback to management.
• 
  
• Support marketing initiatives and in-store promotions.
•