Retail Store Manager

Store Manager – Job Description

Position Summary

The Store Manager is responsible for overseeing daily store operations, achieving sales targets, ensuring excellent customer service, managing staff, maintaining inventory accuracy, and ensuring smooth and profitable store functioning.

Key Responsibilities

1. Store Operations

Supervise daily store activities and ensure smooth functioning.

Maintain store cleanliness, display standards, and merchandising.

Ensure compliance with company policies, SOPs, and safety guidelines.

Manage opening and closing procedures.

2. Sales & Customer Service

Achieve monthly and annual sales targets.

Monitor sales performance and implement strategies to increase revenue.

Handle customer queries, feedback, and complaints effectively.

Ensure high levels of customer satisfaction.

3. Inventory Management

Track stock levels and ensure timely replenishment.

Conduct regular stock audits and prevent stock-outs & pilferage.

Coordinate with suppliers and logistics for deliveries.

Maintain accurate inventory records.

4. Staff Management

Recruit, train, and supervise store staff.

Prepare duty rosters and assign responsibilities.

Monitor staff performance and provide feedback.

Ensure team discipline, punctuality, and productivity.

5. Reporting & Administration

Prepare daily, weekly, and monthly sales reports.

Manage billing system, cash handling, and reconciliation.

Maintain store documentation and records.

Coordinate with senior management for updates and approvals.

Skills & Qualifications

Required Skills

Strong leadership and team-management skills

Excellent communication and customer-handling ability

Good knowledge of inventory & stock management

Basic computer skills (POS, MS Office, billing software)

Problem-solving and decision-making skills

Preferred Qualifications

Graduate degree (Commerce, Management, Retail Management preferred)

2–5 years of experience in retail/store operations

Experience in FMCG, supermarket, fruit & vegetable, or retail chains is a plus

Key Personal Attributes

Self-motivated

Responsible and disciplined

Strong attention to detail

Ability to work in fast-paced environments

Customer-focused mindset