Senior Business Manager

Job Title: Senior Business Manager

Department: Business / Sales / Growth

Reporting To: Head of Business / Vice President – Business

Job Summary

The Senior Business Manager is responsible for driving business growth, revenue expansion, and strategic partnerships for the fintech platform. The role involves managing key accounts, scaling distribution channels, leading business teams, and collaborating cross-functionally with product, technology, risk, and operations teams to deliver profitable and compliant growth.

Key Responsibilities

Business Growth & Strategy

Develop and execute business strategies to scale fintech products such as digital lending, payments, BNPL, wallets, credit cards, or embedded finance.

Identify new business opportunities, markets, and customer segments.

Drive revenue growth while maintaining portfolio quality and profitability.

Sales & Channel Management

Lead and manage regional / national sales teams, channel partners, DSAs, fintech aggregators, and strategic alliances.

Set targets, monitor performance, and ensure achievement of business KPIs.

Establish partnerships with merchants, platforms, NBFCs, banks, and corporate clients.

Product & Cross-Functional Collaboration

Work closely with Product and Tech teams to improve customer journeys, onboarding, credit decisioning, and user experience.

Provide market insights to enhance product features and pricing strategies.

Coordinate with Risk, Compliance, Legal, and Operations to ensure regulatory adherence.

Customer & Partner Management

Manage key enterprise clients and high-value partners.

Ensure seamless onboarding, integration, and ongoing relationship management.

Address escalations and ensure high partner and customer satisfaction.

Data, Analytics & Reporting

Use data-driven insights to optimize acquisition, conversion, and retention.

Prepare MIS, dashboards, and leadership reports.

Team Leadership

Hire, mentor, and develop high-performing business and sales teams.

Foster a performance-driven, collaborative, and agile work culture.

Required Skills & Competencies

Strong understanding of fintech ecosystem, digital lending, payments, or financial products

Strategic thinking with strong execution capability

Expertise in partnerships, enterprise sales, and channel management

Data-driven decision-making and analytical skills

Excellent negotiation, stakeholder management, and communication skills

Ability to work in a fast-paced startup or scale-up environment

Qualifications

Bachelor’s degree in Business, Finance, Economics, or related field

Experience

2–3 years of experience in fintech, banking, NBFC, or financial services

Minimum 1–2years in a leadership or senior business role

Proven experience in scaling digital financial products or partnerships

Key Performance Indicators (KPIs)

Revenue and business growth

Partner acquisition and activation

Product adoption and customer acquisition

Portfolio quality and unit economics

Team performance and retention.