Senior Manager - Service now architect

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. —and we have fun doing it! Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager - Service now architect

We are seeking a candidate who has pleasant experience of hands-on design, development, and deployment experience with the ServiceNow platform. You should also have experience on agile development model and team management. Also, able to handle business to provide relevant best solution.
Responsibilities
• Able to manage group developer, Sr developer for custom app delivery
• Configuration/Customization of the ServiceNow platform, including creating workflows.
• Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.
• Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.
• Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).
• Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow.
• Perform integrations and process automation using Service Now Orchestration.
• Experience with ServiceNow App Engine and custom/scoped app development experience
• Load, manipulate and maintain data between ServiceNow and other systems.
• Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
• Collaborate with team members and business users to clarify requirements and confirm design/implementation.
• Follow set coding best practices and standards.
• Foster a collaborative and team-oriented environment.
• Adhere to the system development life cycle (SDLC) processes.
• Test and debug team solutions.
• Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.
• Document processes/solutions/fixes in Knowledge Base.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others to maintain a positive and productive work environment.
Qualifications we seek in you!
Minimum Qualifications
• BS degree or higher in Information Technology
• Strong analytical, problem solving, and collaborative skills.
• Thorough understanding of ITIL/ITSM processes.
• Team management experience.
• ServiceNow implementation experience in custom application or any module in SN product line.
• Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.
• Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
• Hands-on experience developing using JavaScript.
• Hands-on experience working with relational databases.
• Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
• ServiceNow Certified Application Developer.
• Experience utilizing Agile/SCRUM Methodologies.
• Understanding of the systems development life cycle (SDLC) processes.
• Strong understanding of troubleshooting principles and practices
• Ability to work independently and take initiative in problem solving
• Proficient critical thinking, analytical, problem-solving, and reasoning skills
• Must be able to learn and support new and fast-changing technologies

Preferred qualifications
• Excellent communication skills and strong customer service skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.