Senior Manager - Techno functional Service Manager

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the position of Senior Manager-Techno functional Service Manager

In this role we are looking for someone who is ITIL certified Service Mgmt. experienced in Incident Management, Problem Management and Change Management.

Responsibilities

· Experienced in Service Transition and creating Governance dashboards for Application Maintenance projects with 3 ^rd party vendors.

· Experienced in SLA management, status reporting with clients, conducting service management governance meetings and reviews with senior leadership & vendor leadership.

· Experienced in planning, leading discussions with customers, requirements gathering, designing integrated end to end solution as per ITSM principles and techniques.

· Strong interpersonal and problem-solving skills.

· Solid technical knowledge on programming languages, database concepts, API integrations.

· Capable of project managing if required and peer review functional/technical documentation, effort estimations.

· Adept with SaaS tools, functioning of SaaS and PaaS, ability to grasp functional/technical aspects of vendor/in-house solutions quickly and provide remedial actions.

· Strong analytical, written, and verbal communication skills with a solution mindset.

· Experience in SDLC (waterfall & Agile) projects.

Qualifications we seek in you!

Minimum qualifications/skills

• BE/BTech Graduate in Computer Technology specialization

Preferred qualifications/skills

· Solution design architecture

· Hands on development

· Experience in Oracle ERP platform

· Review/participate in business processes discussions on Hire To Retire (HR) domain

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.