Store Manager

🟢 Job Title: Store Manager

Location: Hospital Based SoupX Outlet

Reports To: Area Manager

🟢 About SoupX

SoupX India ka pehla hospital-focused healthy QSR chain hai.

Hum hospitals ke andar healthy soups, salads, khichdi aur nutritious meals serve karte hain.

Hamari mission hai:

Healthy ko affordable aur accessible banana.

🟢 Role Summary

Store Manager SoupX outlet ka complete incharge hoga.

Unka kaam sirf counter manage karna nahi hai.

Unhe handle karna hoga:

• Sales growth

• Team discipline

• Hygiene compliance

• Hospital coordination

• Inventory control

• Customer satisfaction

Store Manager hi outlet ka leader aur brand face hoga.

🟢 Key Responsibilities

1️⃣ Sales & Revenue Responsibility

• Daily sales target achieve karna

• Average Order Value increase karna

• Add-on conversion monitor karna

• Staff ko upselling train karna

• Hospital staff segment grow karna

Target focus:

Base AOV ko 199+ tak le jana

2️⃣ Team Management

• Staff scheduling

• Shift planning

• Attendance management

• Grooming check

• Daily briefing conduct karna

Daily 10 minute pre-shift meeting mandatory hai.

3️⃣ Hygiene & SOP Compliance

• Food safety SOP follow ho raha hai ya nahi monitor karna

• Temperature check

• FIFO check

• Cleaning schedule maintain karna

• Hospital infection control guidelines follow karna

Zero tolerance for hygiene lapse.

4️⃣ Customer Experience Control

• Customer complaints handle karna

• L.E.A.R.N model apply karna

• Repeat customer build karna

• Doctors aur nurses se relationship maintain karna

Hospital environment me calm leadership zaruri hai.

5️⃣ Inventory & Cost Control

• Daily stock reconciliation

• Wastage report maintain karna

• Over ordering avoid karna

• Food cost target maintain karna

Food cost approx 35 percent ke andar control karna goal hai.

6️⃣ Billing & Cash Handling

• Daily cash tally

• POS closing

• Online aggregator reconciliation

• Escrow sales tracking

Zero billing error policy.

7️⃣ Reporting

Daily report submit karna:

• Sales

• AOV

• Add-on percentage

• Complaints

• Wastage

Weekly performance review Area Manager ke saath.

🟢 Skills Required

• QSR experience preferred

• Team handling experience

• Basic computer knowledge

• POS handling

• Calm under pressure

• Good communication skills

Hospital environment me maturity required hai.

🟢 Behavioral Expectations

Store Manager ko hona chahiye:

• Disciplined

• Polite

• Hygiene conscious

• Sales driven

• Problem solver

• Emotionally stable

Emergency situation me panic nahi karna.

🟢 Performance KPIs

• Monthly sales growth

• AOV improvement

• Add-on conversion

• Hygiene audit score

• Staff retention

• Customer feedback score

🟢 Salary & Growth

Salary range: Based on experience

Incentive linked to:

• Sales

• Hygiene score

• Complaint ratio

• Repeat customer growth

Growth path:

Store Manager

Senior Store Manager

Cluster Manager

Area Manager

🟢 Why Join SoupX?

• India ka first hospital QSR concept

• Fast scaling brand

• Leadership growth opportunity

• Performance based incentives