Assistant System Engineer

American Express Services India Pvt Ltd

Gurgaon/Gurugram

Not disclosed

Work from Office

Full Time

Freshers can apply

Job Details

Job Description

TCPS Analyst I

American Express is hiring for the role of TCPS Analyst I!

Responsibilities of the Candidate:

  • Manage inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques. 
  • Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalation.
  • Leverage expertise in analyzing risk-related data, and identifying fraud connections.
  • Manage change effectively to meet/exceed performance targets.

Requirements:

  • Graduate with 0 - 3 years of Prior Experience.
  • Work in a 24*7 work environment in a customer-facing calling profile.
  • Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
  • Good oral and written communication skills in English.
  • Good listening and decision-making skills.
  • An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk.

Job role

Work location

Gurgaon

Department

Customer Support

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

American Express Services India Pvt Ltd

Job posted by American Express Services India Pvt Ltd

This job has expired

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