Technical Support Executive

JOB DESCRIPTION (JD)

Post: Technical Support Executive

Company: GETWAY TECHNOLOGY

Location: Sector-10A, Gurugram, Haryana

Job Type: Full-Time | Work from Office

Preferred Candidate: Female (Client-facing & event participation role)

ABOUT GETWAY TECHNOLOGY

GETWAY is a leading IT and Digital Technology company empowering organizations through India’s flagship

AI-powered CRM platform — an all-in-one business automation ecosystem designed to digitally manage outreach,

capture leads and automate interactions. Led by Bijendra Saini — Manifestation Mentor & Business Growth

Trainer, GETWAY combines technology innovation with business growth insight to deliver impactful

transformation-driven solutions.

It streamlines digital communication, marketing and sales automation, as well as operational workflows. This

integrated approach enables efficient engagement, intelligent automation and stronger business coordination.

Established in 2006, GETWAY delivers integrated digital platforms and automation-driven software solutions that

help enterprises, institutions and entrepreneurs simplify processes, enhance engagement and scale efficiently in a

technology-driven environment.

With expertise across digital technologies and AI-powered automation systems, GETWAY continues to enable

organizations to operate smarter, grow faster and build stronger digital connections in an evolving digital landscape.

OUR CORE BUSINESS VERTICALS

1■■ IT & Digital Technology Services

1 AI-Powered CRM – Business Automation Platform

2 Bulk SMS, RCS & Email Marketing Automation

3 IVR Calling & AI Voice Calling Automation

4 WhatsApp Marketing Automation

5 Sales Automation Systems

6 Lead Generation Systems

7 AI Chatbots & Digital Marketing AI Tools

8 AI Website Solutions, Sales Funnels & Landing Pages

9 LMS – Learning Management System for Online Courses

10 School ERP & Software Services

2■■ Training & Business Growth Programs

1 Manifestation Training Programs

2 Business Growth & Mindset Mastery Programs

3 Corporate Trainings, Workshops & Mentorship Programs

ROLE OVERVIEW

We are hiring a multi-skilled Technical Support Executive responsible for technical implementation, client support,

platform demos, marketing execution and digital operations across GETWAY services. This dynamic multi-tasking

role requires strong technical aptitude, communication skills and client handling capability. You will work closely with

clients, prospects and internal teams to ensure seamless onboarding, automation setup, support and engagement.

A. GETWAY AI CRM – TECHNICAL SUPPORT & DEMOS

1 Provide technical support to CRM users

2 Configure pipelines, workflows, automations, reminders and campaign

3 Manage LMS modules and onboarding

4 Conduct demos and training sessions

5 Troubleshoot issues and guide optimization

B. WEBSITE, FUNNELS & DIGITAL ASSETS

1 Build and manage websites, landing pages, funnels and eCommerce pages

2 Maintain digital assets for company & clients

3 Manage integrations, forms and updates

C. DIGITAL COMMUNICATION PLATFORM SUPPORT

1 Operate and manage:

2 Bulk SMS & RCS Messaging System

3 IVR Calling & Voice Calling Platforms

4 WhatsApp Business API

5 AI Chatbots & AI Voice Agents

6 Handle campaign setup, balance management and API coordination

D. DIGITAL MARKETING & MEDIA EXECUTION

1 Manage social media posting

2 Run lead generation campaigns

3 Execute Meta Ads & Google Ads

4 Create creatives, graphics, reels and basic video edits

E. DEMO, SALES SUPPORT & FOLLOW-UPS

1 Deliver product demos

2 Follow up with prospects

3 Assist in sales closing support

4 Handle payment follow-ups

5 Coordinate with Sales Manager

F. EVENTS & LEAD GENERATION

1 Represent GETWAY at business meetings & conferences

2 Represent Bijendra Saini training ecosystem when required

3 Generate leads through outreach, campaigns and messaging

G. SOCIAL MEDIA & DIGITAL MANAGEMENT

1 Manage company & client digital presence

2 Execute Done-For-You services

3 Maintain brand quality & presentation standards

REQUIRED SKILLS

1 CRM tools understanding

2 Website / funnel builders

3 Digital marketing fundamentals

4 Meta & Google Ads familiarity

5 Graphics/video editing basics

6 API coordination awareness

7 Strong communication skills

8 Client interaction confidence

9 Presentation capability

10 Multi-tasking mindset

11 Problem-solving attitude

PREFERRED PROFILE

1 Experience in Digital Marketing / CRM / IT Support

2 Tech-savvy & fast learner

3 Presentable personality

4 Comfortable in demos & events

GROWTH OPPORTUNITIES

1 Senior Technical Support Executive

2 Senior CRM Automation Executive

3 Senior Digital Automation Executive

4 Technical Support Manager

5 Senior CRM Automation Manager

6 Digital Automation Manager

COMPANY CONTACT INFORMATION

Email: info@getways.net

Website: www.getwaygroup.com

Contact: 92555-2254