Telecaller

📋 Key Responsibilities🟡 Outbound Calling & Lead Generation

• Make outbound calls to potential customers to introduce and promote JBR Bakery products — including cakes, breads, cookies, pastries, and more. clearslip.com
• Follow up on inbound inquiries from sources like website leads, walk-ins, referrals, and social media enquiries.

📞 Customer Communication & Sales Support

• Explain product features, pricing, delivery options, special offers, and answer product-related queries professionally.
• Understand customer needs and offer appropriate product recommendations

🗂 CRM & Data Management

• Maintain accurate records of all calls, customer details, order requirements, and follow-up actions in the CRM or database.
• Update customer feedback, preferences, and outcomes of calls for sales planning and reporting

📈 Target Achievement & Reporting

• Meet daily, weekly, and monthly calling and sales conversion targets set by the Sales Manager.
• Prepare and submit activity reports, lead status updates, and customer insights to the sales team.

🤝 Teamwork & Collaboration

• Coordinate with the marketing and delivery teams to ensure seamless customer experience from order to delivery.
• Provide feedback to improve product offerings, calling scripts, and promotional strategies.

🎯 Skills & Qualifications✔ Required:

• Excellent verbal communication and phone etiquette in Hindi and English.
• Good interpersonal skills and a friendly, persuasive tone.
• Basic computer skills — MS Office, CRM software, messaging tools.
• Ability to handle objections, follow-up effectively, and close sales.

✔ Preferred:

• Minimum educational qualification: 12th pass / Graduate.
• Prior experience in telecalling, sales, or customer service (bakery/food sales experience is a plus).
• 💡 Personal AttributesTarget-oriented and self-motivated
• Confident and courteous phone presence
• Quick learner with strong listening skills
• Ability to work independently and as part of a team